Last Updated: September 16, 2024
Mystic Escape Room, LLC ('we,' 'us,' 'our') is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website (https://www.mysticescaperoom.com) and use our services, including our mobile app. By using our services, you agree to the terms of this Privacy Policy.
When you interact with our website or mobile app, we collect the following types of information:
- **Personal Information:** When you book an escape room experience or use our mobile app, we may collect personal information such as your name, email address, phone number, and billing information (e.g., payment details).
- **Device Information:** We automatically collect information about your device when you visit our website, such as your IP address, browser type, and operating system.
- **Booking Information:** Details regarding your booking, including the date and time of your escape room experience.
- **Photo and Rating Submissions:** If you choose to take a photo during your experience or provide ratings or reviews, we may collect and store that information. Photos may be shared with you via email.
- **Mobile App Information:** Our mobile app may request permission to use your device's camera to take photos during the bar crawl game. We will also ask for permission to send push notifications to keep you informed about your experience.
We use the information we collect to:
- Fulfill and manage your bookings.
- Communicate with you about your experience, including sending booking confirmations and reminders.
- Improve the website and mobile app experience based on user interactions.
- Provide promotions and marketing communications (you may opt-out at any time).
- Track website and app usage using third-party analytics tools (e.g., MixPanel).
- Enhance the security of our website and app.
All personal data collected is stored securely in Supabase (hosted on AWS servers). We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We may share your personal information with third-party service providers who help us operate our website, mobile app,
and booking process. These providers include:
- **Stripe** for payment processing.
- **Bookeo** for booking management and reminders.
- **MixPanel** for website and app analytics.
We do not sell or share your personal information for marketing purposes with any other third parties.
Our website uses cookies and similar tracking technologies to enhance your experience and collect information about website usage. You can choose to disable cookies through your browser settings, though this may impact your ability to use certain features of our website.
- **Escape Room:** Participants aged 13 and under must be accompanied by a parent or guardian.
- **Bar Crawl Game (Mobile App):** Users must be 21 years or older.
You have the right to access, update, or delete your personal information at any time. To exercise these rights, please Mystic Escape Room Privacy Policy Last Updated: September 16, 2024 contact us at info@MysticEscapeRoom.com.
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
For questions about this Privacy Policy, please contact us at: info@MysticEscapeRoom.com